At Firekiller by Oustfire Safety Engineers Pvt. Ltd., we are committed to delivering your products safely and on time. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of orders placed through our website https://firekiller.in.
1. Shipping Coverage
We currently ship across India. For remote or non-serviceable areas, delivery availability will be confirmed via email or phone after placing the order.
2. Shipping Charges
Shipping charges may vary depending on the size, weight, and destination of the product.
Any applicable shipping fee will be displayed at checkout before you complete your order.
3. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next working day.
4. Delivery Time
Delivery usually takes 3–7 business days, depending on the delivery location.
Delivery timelines may be extended in case of high demand, natural calamities, or courier delays.
5. Tracking Your Order
Once your order is dispatched, you will receive an email or SMS with the tracking number and courier partner details to track your shipment.
6. Delays & Unforeseen Circumstances
We strive to ensure timely deliveries. However, Firekiller is not responsible for delays caused by:
Courier service disruptions
Acts of nature (floods, strikes, pandemics, etc.)
Incorrect or incomplete delivery addresses
7. Damaged or Missing Items
If your package arrives damaged or incomplete:
Please contact us within 48 hours of receiving the product.
Share clear images of the packaging and product.
We will investigate and replace or refund as per our Refund & Cancellation Policy.
8. Contact Us
If you have any questions or concerns regarding shipping or delivery, please contact us:
Oustfire Safety Engineers Pvt. Ltd.
📍 D-17/5, TTC Industrial Area, MIDC Industrial Area, Turbhe, Navi Mumbai, Maharashtra 400706
📧 Email: sales@oustfire.com
📞 Phone: 9324259477
🌐 Website: https://firekiller.in