Thank you for shopping with Firekiller by Oustfire Safety Engineers Pvt. Ltd. We take pride in the quality of our fire safety products. Please read our policy carefully to understand your rights and our obligations with respect to refunds and cancellations.

1. Order Cancellation

  • Before Dispatch: Orders can be canceled within 12 hours of placing the order or before dispatch (whichever is earlier) by contacting our customer support team.

  • After Dispatch: Once the product has been shipped, cancellation is not allowed. However, you may refer to the return section below if the product is damaged or incorrect.

2. Return & Replacement

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect.

  • You notify us within 48 hours of delivery via email or phone with clear photos or proof.

  • The product must be unused, uninstalled, and in original packaging.

If approved, we will arrange a replacement or refund (at our discretion) within 7–10 working days.

3. Refund Process

Once your return is approved:

  • The refund will be processed to your original method of payment.

  • Refunds typically take 5–7 working days depending on your bank/payment provider.

4. Non-Returnable Items

The following products are non-returnable and non-refundable:

  • Customized or specially ordered products

  • Used or installed safety equipment

  • Products damaged due to customer mishandling

5. Contact for Cancellations & Refunds

To request a cancellation or refund, please contact us at:

Oustfire Safety Engineers Pvt. Ltd.
📍 D-17/5, TTC Industrial Area, MIDC Industrial Area, Turbhe, Navi Mumbai, Maharashtra 400706
📧 Email: sales@oustfire.com
📞 Phone: 9324259477
🌐 Website: https://firekiller.in